IS SHIPPING FREE?
Shipping is free WORLDWIDE on most items. Shipments to the U.S., Canada and United Kingdom are faster and usually take less than 2 weeks, although this might vary depending on your address and location. Our shipment times take between 10 to 25 business days for free express shipping internationally.
Real time tracking: When we ship out your order, you will receive a tracking ID which you can use to track your order in real time as it speeds through the delivery network. This is part of our commitment to you to ensure that you can track your orders and ensure your delivery arrives on time.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 10 to 25 business days for your order to arrive to the U.S, Canada or United Kingdom. Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. Each order will come with a tracking ID when we ship out your orders so that you can track your item in real time.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. We generally mark your item as a gift which means that it will usually not be held up in customs. Orders going to the U.S, Canada and the United Kingdom do not generally experience any issues with customs clearance or duties.
That being said, depending on your country, import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
If you have any queries about shipment or your order, please feel free to contact us anytime at firstname.lastname@example.org. Our friendly customer service team will do everything we can to ensure that you receive your orders on time.